An interesting phone call while on the Reference Desk:
"Hi, I'm calling to see if you have a book in your inventory. Do you have Snot Stew by Bill Wallace?"
After checking to see that we did, in fact, own a copy of the book, I asked the caller if it was okay to put her on hold while I made sure the book was actually on the shelf. She agreed and I placed the call on hold. I walked no more than 50 feet towards the Juvenile section before I was accosted by a woman who said, "You're here for me."
"I'm sorry?"
"You're looking for my book."
"Well, I'm actually looking for a book for somebody on hold. I'll be happy to help you as soon as I find this title, though."
"No, I'm hold with you. I'm looking for Snot Stew."
THE CALL WAS COMING FROM INSIDE THE LIBRARY.
Turns out, this lady didn't know how to use a library. No clue. I explained how our library was set up and how books were shelved in sections and alphabetically by the author's last name. She couldn't believe it was that easy.
After I handed the book to her, she said, "You can take me off hold now."
"Hi, I'm calling to see if you have a book in your inventory. Do you have Snot Stew by Bill Wallace?"
After checking to see that we did, in fact, own a copy of the book, I asked the caller if it was okay to put her on hold while I made sure the book was actually on the shelf. She agreed and I placed the call on hold. I walked no more than 50 feet towards the Juvenile section before I was accosted by a woman who said, "You're here for me."
"I'm sorry?"
"You're looking for my book."
"Well, I'm actually looking for a book for somebody on hold. I'll be happy to help you as soon as I find this title, though."
"No, I'm hold with you. I'm looking for Snot Stew."
THE CALL WAS COMING FROM INSIDE THE LIBRARY.
Turns out, this lady didn't know how to use a library. No clue. I explained how our library was set up and how books were shelved in sections and alphabetically by the author's last name. She couldn't believe it was that easy.
After I handed the book to her, she said, "You can take me off hold now."
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